Return & Exchange Policy

Return and Exchange Policy

At Valviora, we strive for 100% customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process. Please note the following details:

Domestic Orders

General Satisfaction Guarantee:

We stand by our products with a 100% Satisfaction Guarantee. No questions asked. However, unique return policies may apply to heavily discounted items or during specific campaigns.

Exclusions ā€“ ā€˜Final Saleā€™ Items:

Items from the ā€˜Final Saleā€™ section are not eligible for return or exchange.

Contact Information:

To initiate a return or for any concernsĀ WhatsApp us at +91 Ā 6375048822Ā 

Return Process:

Pick-up will be attempted twice. If unsuccessful, customers are requested to send the shipment back to our company address.

Reverse pickup is subject to courier availability in your area pin code.

Important:

Ensure all tags, accessories (such as zippers), and original packaging are included with the return. Missing items may delay or impact approval of return, exchange, or refund.

Exchange / Refund:

Customers must pay ā‚¹70 extra for exchanges.

  • Exchange requests must be raised within 48 hours of delivery.

  • A clear and continuous unboxing video is mandatory to support the claim.

  • Requests that do not meet the above conditions will not be eligible for exchange.

We do not offer exchange or refund for products that have already been exchanged once.

Return Process

Timeframe

  • Returns are accepted within 48 hours of delivery.

  • Wrong or missing items must be reported within 24 hours.

  • Requests beyond this window will not be accepted.

  • A clear, continuous unboxing video is mandatory.

Process

  • After placing the return request, pickup will be arranged within 24 - 48 hours.

  • Once the product is received at our warehouse and passes the quality check, the refund will be initiated after applicable deductions. Bank timelines can take 7-10 days to reflect.

Return Fee

  • A ā‚¹100 reverse shipment fee will be deducted.

  • Applicable per item in case of multiple products.

  • Shipping charges are non-refundable for both COD and prepaid orders.

Reverse Pickup Conditions:

Reverse pickup will be attempted where feasible. Only one reverse pickup is allowed per order.

If unavailable in your area, you may be asked to send the product using a reliable courier.

Note:

Customers must pay for reverse pickup charges 100 Rupees (RTO).

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